Why WhatsApp first in Iraq?
Because most of your customers already reach you on WhatsApp. A bot meets them where they are, instead of asking them to download a new app or fill in a form.
At many Iraqi companies most enquiries arrive on WhatsApp and one or two staff answer by hand, so replies lag in the evening and on holidays, and orders get lost between chats. A bot replies instantly at any hour, logs every request in your system, and leaves staff the conversations that need a human.
What’s the difference between the WhatsApp Business app and the API?
The app is free and run by hand from one phone with simple quick replies. The API is the official route to a real bot: automated replies, multiple staff on one number, system integration and automatic messages such as order confirmations.
- Requires verifying your business with Meta via an approved provider.
- Business-initiated messages use pre-approved templates.
- After a customer messages you, a service window allows free-form replies per Meta’s policies.
- Fees may apply by message type under Meta’s and the provider’s policies.
- Messaging people who haven’t opted in is not allowed.
Want the cost and timeline for your specific project?
Get a quote in two minutesMenu bot or AI bot?
A menu bot (“press 1 for prices”) is cheap, fast and fine for simple services. An AI bot understands free-form questions and dialect and searches your data. Many projects succeed with a mix: menus for common paths, AI for everything else.
What does the bot connect to inside your company?
To the systems that hold the answers: stock and prices, bookings and appointments, orders and shipping, the CRM, and sometimes accounting for statements.
- Check item availability and price
- Create a booking in the real calendar
- Log an order or complaint with a tracking number
- Send shipment status by order number
- Create a CRM lead with a conversation summary
What happens when the bot doesn’t know?
It hands the conversation to a staff member with a summary, so the customer doesn’t repeat themselves. Customers can ask for a human at any moment with one word.