Al-Arjan’s written guarantees: we carry the risk, not you

How does the first-payment refund guarantee work?

The contract sets a specific delivery date once the scope is approved. If we pass that date for reasons on our side, we refund your first payment in full.

The guarantee is fair to both sides because it counts only the delay we are responsible for. So the contract states clearly:

• The agreed date: the delivery date written in the contract after the scope is approved.
• Delays on your side: days lost waiting for data, content, approvals or payments are added to the date, one for one.
• Scope changes: every change you approve in writing comes with a new written delivery date.
• The refund: the first payment in full, as set out in the contract.

What do the three months of free support cover?

It starts on the day the system or app goes live, and covers fixing any defect in what we delivered, answering usage questions and helping your team, at no charge.

• Included: fixing software defects in what we delivered, usage questions, and helping your team by phone and WhatsApp around the clock.
• Not included: new features outside the scope, which are estimated and approved in writing as change requests.
• Not included: hosting and third-party fees, such as app-store accounts, SMS or AI-model usage.
• After the three months: an optional monthly or yearly support agreement with written response times.

How do you see progress before the delivery date?

Roughly every two weeks you receive a working build to try yourself, with a short report on what is done and what is next, so you never wait until the end to see where the project stands.

This is what makes the guarantees above practical: problems surface early and get fixed early. The stages are detailed in our process.

Why do we write these guarantees into the contract?

Because a verbal promise protects no one. When a guarantee is written, you know exactly what you are entitled to, and we keep to the date and the quality because a delay costs us, not you.

We advise you to ask any company you are talking to for the same guarantees in writing, and to read our software contract checklist before signing with anyone, including us.