WhatsAppCRM
WhatsApp Business API: when you need it and how it connects to your systems
By [AUTHOR_NAME]5 min read
Practical uses
- Instant order confirmation with its number
- Appointment reminders for patients and customers
- “Your order is on the way” with the driver’s number
- Invoice or lab result via a secure link
- Routing customer chats across the sales team
What to know before starting
Business-initiated messages usually use pre-approved templates and may carry fees depending on conversation type and Meta’s and the provider’s policies. Only message people who opted in, or your number risks being blocked.
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Get a quote in two minutesFrequently asked questions
Can I use my existing number?
Usually yes after migrating it to the API, but it then won’t work in the regular app the same way — plan for that.