AI at Al-Arjan
AI agents that work inside your systems, not beside them
They understand your customers and staff in Arabic and Iraqi dialect, search your real data and get the task done — then hand over to a human when they should.
What we build
Agents and bots for real tasks in your business
See it work
One conversation — and everything behind it
Pick a business type and follow the conversation on one side and the steps the agent runs in your systems on the other.
Al-Arjan assistant
online
What the agent does behind the scenes
- Waiting for the customer’s message…
A full example as text — Pharmacy
Customer: Do you have Panadol Extra? How much is it?
understand— Intent: availability and price enquirycheck_stock()— Stock: available at Al-Mansour branchget_price()— Price from system: 4,000 IQD
Agent: Hi! Yes, it’s in stock at our Al-Mansour branch for 4,000 IQD a box. Shall I reserve one in your name until you arrive?
Customer: Yes, reserve it
create_reservation()— Reservation R-2281, held 24 hours
Agent: Done — one box reserved under R-2281, held for 24 hours.
A pre-written illustrative simulation of how it works, not a real conversation.
Bot or agent?
Choose the level your business needs
Traditional bot vs AI agent vs staff member
Understands free-form questions
- Menu bot:
- Weak
- AI agent:
- Strong
- Staff member:
- Strong
Performs tasks in systems
- Menu bot:
- Very limited
- AI agent:
- Yes, within permissions
- Staff member:
- Yes
Availability
- Menu bot:
- 24/7
- AI agent:
- 24/7
- Staff member:
- Working hours
Complex & sensitive cases
- Menu bot:
- No
- AI agent:
- Hands off to a human
- Staff member:
- Yes
Cost per extra conversation
- Menu bot:
- Very low
- AI agent:
- Low
- Staff member:
- High
| Criterion | Menu bot | AI agent | Staff member |
|---|---|---|---|
| Understands free-form questions | Weak | Strong | Strong |
| Performs tasks in systems | Very limited | Yes, within permissions | Yes |
| Availability | 24/7 | 24/7 | Working hours |
| Complex & sensitive cases | No | Hands off to a human | Yes |
| Cost per extra conversation | Very low | Low | High |
In detail: AI agent vs chatbot
An agent is only as good as the data it reads: we connect it to ERP accounting software and POS and inventory so it answers prices, balances and orders straight from the source.
Safety first
Six principles that make an agent trustworthy
AI without limits is a risk. These limits are designed into every agent we deliver.
Answers only from your data
Prices, policies and availability come live from your systems and documents, not model memory.
Scoped permissions
Specific tools: read stock, create a booking. No open database access.
Human approval for sensitive actions
Refunds, discounts and data changes wait for staff approval.
Human handoff
On ambiguity, frustration or request — with a full conversation summary.
Your data stays private
Models configured not to train on your data per provider terms, or open models on your servers.
Logs and review
Every conversation and action logged, with regular answer audits.
Channels and models
Where your customers talk — with the right model for the job
Channels
- Telegram
- Messenger
- Your website
- Your app & internal tools
Language models
- Claude
- Gemini
- GPT (OpenAI)
- Llama
- Mistral
- Ollama
We’re not tied to one provider; we pick the model by language, accuracy, cost and data sensitivity.
How we work
From one task to a trusted agent in 6 stages
1 week
Pick the task
We choose one repetitive task eating your team’s time, and its success metrics.
Written task and metrics
1–2 weeks
Prepare knowledge and tools
We collect real questions from your chats, clean documents and define tools and permissions.
Knowledge base and tool map
1–2 weeks
Prototype
An agent running on your real data, tried internally by your team.
Internal pilot agent
1 week
Test on real conversations
We measure accuracy and failure cases and iterate until you sign off.
Signed-off accuracy report
2–4 weeks
Limited launch
Launched to a share of customers with daily monitoring and fast handoff.
Live agent with real metrics
Ongoing
Scale and improve
New tasks and channels, with monthly review of unanswered questions and accuracy.
Monthly report and improvements
How we measure success
Numbers you review monthly — not promises
- Resolved without staff
- Handoff rate and reasons
- Answer accuracy in audits
- Average response time
- Bookings and orders completed
- Customer rating
Frequently asked questions
Questions about AI agents and bots
Does the agent understand Iraqi dialect?
Modern models handle Iraqi dialect well in most cases, and we test on your customers’ real conversations before launch to fix weak spots.
Can the agent make mistakes?
Yes, like any system — so we constrain it to your data and specific tools, require human approval for sensitive actions, and audit conversation samples regularly.
Does the agent replace customer service staff?
It works best taking the repetitive questions so staff can focus on cases needing human judgement and relationships.
Which channels does it work on?
WhatsApp, Telegram, Messenger, Instagram, your website, your app and internal staff tools.
How much does a WhatsApp bot cost in Iraq?
It depends on scope: a menu bot for one task usually costs far less than an AI bot connected to your order and booking system. On top of the build there’s a monthly running cost covering Meta’s fees on some messages, language-model usage and maintenance. We give you a written estimate once we understand your tasks; our pricing page explains how we price.
Will my number get banned if I use a bot?
A bot on the official WhatsApp Business API that follows the rules is the use Meta permits. Bans usually come from unofficial programs or bulk-messaging people who didn’t opt in, and under Meta’s current policies a number can also be restricted if many users block or report it. We use the official API and follow Meta’s policies.
How long does a WhatsApp bot take?
A simple menu bot can take around two weeks after verification completes; an AI bot connected to your systems 3 to 6 weeks for a pilot.
Insights
Read before you decide
Let’s start with one agent for one task — and measure it
Tell us the task eating most of your team’s time, and we’ll propose a limited pilot with clear metrics before any big commitment.
Our team is available for replies and support 24/7