# Internet agent and subscriber management software in Iraq > Internet agent software keeps an agent’s subscribers, plans and expiry dates in one place, sends a reminder before expiry, records renewals, debts and payments, and tracks issued devices, install and repair tickets and technicians. Al-Arjan builds these systems in Arabic for internet agents in Iraq. Source: https://www.al-arjan.com/en/solutions/isp-agent-software · العربية: https://www.al-arjan.com/ar/solutions/isp-agent-software.md ## Who it’s for - Fibre and wireless ISP agents - Master agents and their sub-agents - Top-up and subscription shops - Install and repair teams ## Problems it solves - Subscriptions lapse unreminded and customers move to another agent - Credit renewals go untracked until they pile up - Routers handed out with no record and never recovered on cancellation - Outage complaints lost between calls and WhatsApp ## Modules - **Subscribers and plans**: Subscriber, location, plan and speed, start and expiry dates, and username. - **Reminders and renewals**: WhatsApp message days before expiry, and renewal recorded as cash or credit. - **Debts and collection**: Statement per subscriber, sorted debt list, and collection from the phone. - **Devices and stock**: Routers, dishes and cables: what’s in stock and what each subscriber holds, by serial. - **Tickets and technicians**: Install or fault tickets assigned to a technician and tracked to closure with response time. - **Sub-agents**: Each sub-agent’s balance, subscribers and commission, for the master agent. ## Why do agents lose subscribers, and how does software prevent it? **Most subscribers leave when a subscription lapses without contact, or after an unresolved fault. The software reminds before expiry and turns every complaint into a ticket with an owner and a clock.** - Daily list of subscriptions expiring soon - A ready renewal message with price and payment options - A report of non-renewals for phone follow-up ## Does it connect to the ISP’s own system? **It depends on what the ISP allows. If it offers an API or export files we use them; otherwise the software remains the agent’s own record of subscribers, money and devices.** We never promise an integration that isn’t available. But even without one, what agents usually lose isn’t in the ISP’s system; it’s debts, reminders, devices and complaints, all of which the software manages. ## How does a master agent track sub-agents? **Each sub-agent has an account seeing only their subscribers, while the master agent sees balances, commissions and renewals across all of them in one report.** ## Frequently asked questions ### Does it remind automatically before expiry? Yes, by WhatsApp or SMS a set number of days before expiry, with an optional second reminder on the day. ### Does it support credit and instalments? Yes, with a credit limit per subscriber, statements and due reminders. ### Can routers be tracked by serial number? Yes. Each device is logged by serial and holder, and the system flags it for recovery on cancellation. ### Is there a technician app? Yes. The technician gets the ticket with a map location and closes it with a photo or note when done. ### Does it suit a small agent? Yes. Start with subscribers, reminders and debts, then add devices, technicians and sub-agents as you grow. ### Is my data safe? Each user has scoped permissions, backups run automatically, and every change is logged with who made it. --- Contact Al-Arjan: +964 773 545 2792 (phone & WhatsApp, 24/7) — [Request a quote](https://www.al-arjan.com/en/quote)