# An internal AI assistant that answers staff from company documents

> An internal knowledge assistant answers staff’s everyday questions from the company’s own documents: policies, procedures, contracts, circulars and technical guides. It cites the source for every answer so staff can verify, respects permissions so nobody sees what isn’t theirs, and can run on your own servers.

Source: https://www.al-arjan.com/en/solutions/ai-knowledge-assistant · العربية: https://www.al-arjan.com/ar/solutions/ai-knowledge-assistant.md

## Who it’s for

- Large multi-branch companies
- Hospitals (administrative procedures)
- Universities and departments (instructions and circulars)
- Support and sales teams

## Problems it solves

- Staff asking managers the same questions daily
- New hires taking weeks to learn procedures
- Circulars and policies scattered across files and groups
- Contradictory answers between departments

## Modules

- **Document indexing**: PDF, Word, circulars and internal pages.
- **Answers with sources**: Link to the document and passage behind each answer.
- **Department permissions**: Staff see only what they’re entitled to.
- **Auto-updating**: New documents enter the base as soon as uploaded.
- **On-premise option**: Open-source model on your servers for sensitive data.
- **Unanswered questions**: A report of documentation gaps to fill.

## How does it answer from our documents specifically?

**With RAG: documents are split and indexed; for each question the most relevant passages are retrieved and the model is told to answer only from them and cite them — if nothing fits, it says so.**

## Frequently asked questions

### Can it run without external internet?

Yes, with an open-source model on an internal server — accepting that some cloud models are stronger on complex tasks.

### Which languages does it work in?

Arabic and English, with Kurdish support depending on documents.

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