# AI-powered WhatsApp customer service in Iraq

> A WhatsApp customer-service agent replies instantly to customers at any hour, in MSA or Iraqi dialect, answering from your real data: prices, availability, hours, policies and order status. It logs complaints with a tracking number and hands the conversation to staff with a summary when human judgement is needed.

Source: https://www.al-arjan.com/en/solutions/ai-customer-service · العربية: https://www.al-arjan.com/ar/solutions/ai-customer-service.md

## Who it’s for

- Companies receiving dozens of WhatsApp messages a day
- Shops, pharmacies and restaurants
- Telecom, internet and service providers
- Clinics and medical centres

## Problems it solves

- Slow replies in the evening and on holidays
- The same questions repeated hundreds of times
- Orders and complaints lost between chats
- No reporting on what customers actually ask

## Modules

- **Answers from your data**: Prices, availability and policies fetched live, not from model memory.
- **Dialect understanding**: Understands everyday Iraqi phrasing as well as MSA.
- **Complaint logging**: Tracking number, category and routing to the right team.
- **Human handoff**: Staff take over with a full summary.
- **Team inbox**: Staff reply from one panel on the same number.
- **Question analytics**: Top questions, resolution and handoff rates.

## How does the agent know my correct prices?

**It doesn’t memorise them; for each question it queries your system or updated price list, so answers change the moment your prices do, with no retraining.**

## What if a customer asks something the agent doesn’t know?

**It says so clearly and hands off to staff instead of guessing. You can review these questions weekly and add answers to the knowledge base.**

## Frequently asked questions

### Does it work with our current WhatsApp number?

Usually yes, after migrating it to the official WhatsApp Business API.

### Can it also run on Telegram or the website?

Yes. The same agent runs on several channels with one knowledge base.

### How many conversations can it handle?

Dozens or hundreds in parallel; the practical limit is usage cost, not capacity.

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Contact Al-Arjan: +964 773 545 2792 (phone & WhatsApp, 24/7) — [Request a quote](https://www.al-arjan.com/en/quote)