# Cloud hosting, maintenance and technical support

> Hosting and support keep your system, app or website running and secure after launch: the right servers, continuous monitoring, tested backups, security updates, and a team that responds to incidents within times written into the contract. At Al-Arjan we manage cloud or on-premise hosting and support systems we built or that you inherited.

Source: https://www.al-arjan.com/en/services/cloud-support · العربية: https://www.al-arjan.com/ar/services/cloud-support.md

## Cloud or on-premise servers: which suits you?

**Cloud suits most systems used from many locations; on-premise is preferred when regulation or data sensitivity requires data to stay inside the organisation.**

Cloud gives you high availability, geo-redundant backups and elastic scaling without buying hardware. On-premise gives full control but needs stable power, cooling and administration. Many organisations choose a hybrid: sensitive data in-house, public-facing services in the cloud. We help you pick the model and its real monthly cost.

## What does a support plan include?

**Monitoring and alerts, incident fixes within response times set by severity, security updates, backups with restore tests, and a monthly report.**

- Uptime and performance monitoring with instant team alerts.
- Incidents classified by severity, each with response and resolution times [set in the contract].
- Regular security patches for OS, databases and libraries.
- Daily backups and periodic restore tests to prove they work.
- Monthly development hours for small improvements within the plan.
- A monthly report on uptime, incidents and recommendations.

## Do you support systems you didn’t build?

**Yes, after an initial technical assessment of the code and infrastructure to understand its state and risks; we then propose a stabilisation plan before the support agreement.**

It’s common for systems to be left undocumented when the original developer moves on. We start by inventorying what exists: where the code is, where the servers are, who owns the accounts, and whether backups actually work. That inventory alone removes major risk from your business.

## Features

- **Continuous monitoring**: We usually know about an incident before anyone calls.
- **Tested backups**: A backup that was never restored isn’t a backup.
- **Up-to-date security**: Regular patches, firewalling and SSL certificates.
- **Written response times**: A clear SLA for every severity level.
- **Support in Arabic**: A Baghdad team available 24/7, every day.
- **Monthly reports**: Full transparency on what was done and what’s needed.

## Technology

AWS, Google Cloud, DigitalOcean, Docker, Nginx, Linux, Grafana, Cloudflare

## Frequently asked questions

### What is the response time for critical incidents?

It is defined in the SLA per plan. [Insert actual response times per plan].

### Do you host inside or outside Iraq?

It depends on your requirements: a global cloud with nearby data centres, servers inside your organisation, or a mix.

### Can you migrate our system from another host?

Yes. We plan, test and run the migration in a low-traffic window to minimise downtime.

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Contact Al-Arjan: +964 773 545 2792 (phone & WhatsApp, 24/7) — [Request a quote](https://www.al-arjan.com/en/quote)