# Customer debts and receivables software: how to follow amounts still out

> Customer-debt software records credit sales, produces an account statement for each customer, ages the outstanding amounts, and can remind them on WhatsApp. At Al-Arjan a POS and accounting system that includes basic follow-up starts from $500 for one branch, over 2 to 4 weeks, as on the pricing page. If you sell in instalments, the path is instalment sales, and the price is scoped if no separate figure is published.

Source: https://www.al-arjan.com/en/blog/customer-debts-receivables-software · العربية: https://www.al-arjan.com/ar/blog/customer-debts-receivables-software.md

Author: Al-Arjan — Published 2026-11-10

## The notebook, Excel and a system

A debts notebook makes sense to the shop owner, but it cannot produce a customer statement quickly or stop a sale above an agreed limit. Excel organises names, but it does not stop an old figure being edited and does not match a collection to an invoice automatically. A system opens a balance from a credit invoice, closes it with a receipt, and shows what is left on one statement.

If most sales are cash and credit is the exception, a simple statement inside [POS and accounting](https://www.al-arjan.com/en/services/pos-accounting) may be enough. If credit is the core of the business, design the follow-up from the start.

## The receivables ageing report

An ageing report groups outstanding amounts into time bands, such as current, 30 days, 60, 90 and over. The point is not the layout; it is seeing which customer is actually late before the debt becomes a dispute. The report is calculated from the invoice due date or the sale date, according to a written rule, not from memory.

### What receivables follow-up should show
| Report | What it shows | When you need it |
|---|---|---|
| Customer statement | Invoices, payments and the balance | When you request payment or settle |
| Ageing | Overdue amounts by time band | At the end of the week or month |
| Credit limits | Allowed versus used | Before approving a new credit sale |
| Rep collections | What was collected and from whom | If collection happens in the field |

## Credit limits and WhatsApp reminders

A credit limit is a figure agreed with the customer and shown in the system before a new credit sale is completed. If a breach is allowed, it should be a recorded decision, not a verbal exception that is forgotten. A WhatsApp reminder helps after the statement is issued; it is not a substitute for correct posting. Sending the invoice itself can use [WhatsApp invoices](https://www.al-arjan.com/en/solutions/whatsapp-invoices).

## Sales reps and collection

If a rep collects in the market, the system needs to tie the payment to the rep, the customer and the invoice, or commission and debt will be mixed. That is closer to the [wholesale and field-sales system](https://www.al-arjan.com/en/solutions/wholesale-distribution), which starts from $2,000 over 6 to 12 weeks on the pricing page, or to [CRM follow-up](https://www.al-arjan.com/en/blog/crm-follow-up) if the issue is relationship follow-up more than an accounting balance.

To ask about a customer-debt system: [WhatsApp us about customer debts](https://wa.me/9647735452792?text=Hello%20Al-Arjan%2C%20I%20would%20like%20to%20ask%20about%20a%20system%20for%20tracking%20customer%20debts.).

## Frequently asked questions

### What is the difference between a debts notebook and a system?

A system opens the balance from the invoice, closes it with a receipt and prints a statement, while a notebook depends on manual transfer.

### What is a receivables ageing report?

A report that groups outstanding amounts by how long they have been past the agreed due date.

### What does debt follow-up start at with Al-Arjan?

Basic follow-up sits inside POS and accounting from $500 for one branch; wider systems such as wholesale are priced from $2,000 or scoped.

### Can the customer be reminded on WhatsApp?

Yes, as part of the scope once the statement is correct; a reminder does not replace posting the invoice and the payment.

### How do I track collections by sales reps?

Tie every payment to the rep, the customer and the invoice; that is closer to a wholesale and field-sales system than to a simple notebook.

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