# Bots and Iraqi dialect: building a bot that understands how Iraqis actually write

> Modern language models understand Iraqi dialect well in most everyday conversations, but the challenge is in the details: non-standard spelling, Arabic mixed with English and numbers, and local product and area names. The fix: test on hundreds of real customer conversations, add a glossary of your products and areas, and hand ambiguous messages to staff.

Source: https://www.al-arjan.com/en/blog/arabic-dialect-bots · العربية: https://www.al-arjan.com/ar/blog/arabic-dialect-bots.md

Author: [AUTHOR_NAME] — 2026-09-26

## Where bots stumble

- The same word spelled several ways
- Arabizi: Arabic written in Latin letters and digits
- Product names in slang or local brand names
- Neighbourhood and area names
- Voice notes
- Very short messages with no context (“available?”)

## How we handle them

We collect a large sample of your real customer conversations (with personal data masked), build a glossary of your products, areas and customers’ phrasings, and test the bot on it before launch. When a message is ambiguous the bot asks one clarifying question, then hands off if it’s still unclear. Voice notes can be transcribed before being understood.

## Frequently asked questions

### Does the bot reply in dialect or MSA?

Per your brand voice: simple MSA or a light, friendly dialect. We decide it with you and fix it in the bot’s instructions.

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