# AI agents that work inside your systems, not beside them

> Al-Arjan builds Arabic AI agents and chatbots for WhatsApp, Telegram, websites and internal systems. The agent understands the request, answers from your actual data rather than guessing, performs specific tasks such as bookings, order logging and stock checks, hands off to staff when needed, and keeps a full log of everything it did.

Source: https://www.al-arjan.com/en/ai · العربية: https://www.al-arjan.com/ar/ai.md

They understand your customers and staff in Arabic and Iraqi dialect, search your real data and get the task done — then hand over to a human when they should.

## What we build

- [AI agents](https://www.al-arjan.com/en/services/ai-agents): Agents that understand a customer’s or employee’s request, search your data and complete the task inside your systems — within limits and permissions you set.
- [WhatsApp & chat bots](https://www.al-arjan.com/en/services/chatbots): Bots on WhatsApp, Telegram, Messenger, Instagram and your website that answer, book and track orders in Arabic, 24/7.

- [AI customer service on WhatsApp](https://www.al-arjan.com/en/solutions/ai-customer-service): An agent answering customers 24/7 from your real data, handing off to staff when needed.
- [AI sales agent](https://www.al-arjan.com/en/solutions/ai-sales-agent): Receives leads from ads, asks the right questions, sends the quote and logs the deal in CRM.
- [AI booking agent](https://www.al-arjan.com/en/solutions/ai-booking-agent): Books appointments via WhatsApp from the real calendar, confirms, reminds and reschedules.
- [Employee knowledge assistant](https://www.al-arjan.com/en/solutions/ai-knowledge-assistant): An internal assistant answering staff from company policies, procedures and contracts, citing sources.
- [AI document processing](https://www.al-arjan.com/en/solutions/ai-document-processing): Extract data from Arabic invoices, contracts and forms into your system after human review.
- [AI shopping assistant](https://www.al-arjan.com/en/solutions/ai-ecommerce-assistant): Helps shoppers choose, checks size and stock, takes the order and tracks delivery on WhatsApp and your site.

## Bot or agent?

### Traditional bot vs AI agent vs staff member
| Criterion | Menu bot | AI agent | Staff member |
|---|---|---|---|
| Understands free-form questions | Weak | Strong | Strong |
| Performs tasks in systems | Very limited | Yes, within permissions | Yes |
| Availability | 24/7 | 24/7 | Working hours |
| Complex & sensitive cases | No | Hands off to a human | Yes |
| Cost per extra conversation | Very low | Low | High |

## Safety principles

- **Answers only from your data**: Prices, policies and availability come live from your systems and documents, not model memory.
- **Scoped permissions**: Specific tools: read stock, create a booking. No open database access.
- **Human approval for sensitive actions**: Refunds, discounts and data changes wait for staff approval.
- **Human handoff**: On ambiguity, frustration or request — with a full conversation summary.
- **Your data stays private**: Models configured not to train on your data per provider terms, or open models on your servers.
- **Logs and review**: Every conversation and action logged, with regular answer audits.

## How we work

1. **Pick the task** (1 week): We choose one repetitive task eating your team’s time, and its success metrics.
2. **Prepare knowledge and tools** (1–2 weeks): We collect real questions from your chats, clean documents and define tools and permissions.
3. **Prototype** (1–2 weeks): An agent running on your real data, tried internally by your team.
4. **Test on real conversations** (1 week): We measure accuracy and failure cases and iterate until you sign off.
5. **Limited launch** (2–4 weeks): Launched to a share of customers with daily monitoring and fast handoff.
6. **Scale and improve** (Ongoing): New tasks and channels, with monthly review of unanswered questions and accuracy.

## Frequently asked questions

### Does the agent understand Iraqi dialect?

Modern models handle Iraqi dialect well in most cases, and we test on your customers’ real conversations before launch to fix weak spots.

### Can the agent make mistakes?

Yes, like any system — so we constrain it to your data and specific tools, require human approval for sensitive actions, and audit conversation samples regularly.

### Does the agent replace customer service staff?

It works best taking the repetitive questions so staff can focus on cases needing human judgement and relationships.

### Which channels does it work on?

WhatsApp, Telegram, Messenger, Instagram, your website, your app and internal staff tools.

### Is our data used to train models?

We choose providers and settings that don’t train on your data under their published terms, or run an open-source model on your servers.

### Can we start with a small pilot?

Yes, and we recommend it: one task, one channel and clear metrics, then expand.

### Can we use our current number?

Usually yes after migrating it to the API, but it then won’t work in the regular app the same way; we plan the move with you.

### Do numbers get banned because of bots?

Bans usually come from unofficial tools or bulk-messaging people who didn’t opt in. We use the official API and follow Meta’s policies.

### How long does a WhatsApp bot take?

A simple menu bot can take around two weeks after verification completes; an AI bot connected to your systems 3 to 6 weeks for a pilot.

### Can we broadcast offers to all customers?

Only to opted-in customers and via approved templates; anything else risks restrictions on the number.

### Does the bot store conversations?

Yes, in your system, with retention and permissions you define, linked to the customer record.

## Articles

- [AI agent vs chatbot: a clear guide for decision makers](https://www.al-arjan.com/en/blog/ai-agent-vs-chatbot)
- [WhatsApp bots for businesses in Iraq: the complete guide from idea to launch](https://www.al-arjan.com/en/blog/whatsapp-bot-iraq)
- [How much does a chatbot or AI agent cost? The cost breakdown before you decide](https://www.al-arjan.com/en/blog/chatbot-cost-iraq)
- [What is RAG? The technique that makes bots answer from your data instead of inventing](https://www.al-arjan.com/en/blog/rag-explained)
- [Bots and Iraqi dialect: building a bot that understands how Iraqis actually write](https://www.al-arjan.com/en/blog/arabic-dialect-bots)
- [Making an AI agent safe: permissions, boundaries and human handoff](https://www.al-arjan.com/en/blog/ai-agent-guardrails)
- [12 practical uses of AI in Iraqi businesses today](https://www.al-arjan.com/en/blog/ai-use-cases-iraq)

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Contact Al-Arjan: +964 773 545 2792 (phone & WhatsApp, 24/7) — [Request a quote](https://www.al-arjan.com/en/quote)